SWASA eLearning
Quality Management Systems: Module 2 Understanding and Implementation of SZNS ISO 9001: 2015
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Course sections

Section 1
Introduction
1
Introduction
Section 2
Process Approach
1
Process Approach
Section 3
Risk-based thinking
1
Risk-based thinking
Section 4
Context of the organisation
1
Context of the organisation
2
Chapter Quiz Questions
2 questions
Section 5
Leadership
1
Leadership
2
Chapter Quiz Questions
2 questions
Section 6
Planning
1
Planning
2
Chapter Quiz Questions
2 questions
Section 7
Support
1
Support
2
Chapter Quiz Questions
2 questions
Section 8
Operation
1
Operation
2
Chapter Quiz Questions
2 questions
Section 9
Performance evaluation
1
Performance evaluation
2
Chapter Quiz Questions
2 questions
Section 10
Improvement
1
Improvement
2
Chapter Quiz Questions
2 questions
Section 11
Annex A
1
Annex A
Section 12
Activities
1
Activity 1 – What is quality?
2
Activity 2 – Context of the organisation
3
Activity 3 – A car manufacturing process
4
Activity 4 – Quality Policy
5
Activity 5 – Communication
6
Activity 6(a) – Control of Documents
7
Activity 6(b) – Documented information
8
Activity 7 – Management Review
9
Activity 8 – Staff competence
10
Activity 9 – Monitoring
11
Activity 10 – Internal audits
12
Activity 11 – QMS Implementation Plan
Section 13
Examination Questions
1
Exam
9 questions

Process Approach

Process Approach

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Introduction Introduction
Complete
Risk-based thinking Risk-based thinking